Product FAQs

Q: Why I can’t type anything into the registration window?

Q: How to improve the output video’s quality?

Q: How to remove watermark “Jihosoft” on the output video?

Q: How can I install the Phone Port on my Android phone?

Q: When I load the .db file into the PC Port, I get the “connection failed”.

Q: What is the difference between the trial version and full version?

Q: Why my Samsung Galaxy device won’t appear in the detected drive list?

Q: Why my camera doesn’t show up after the connection?

Q: I can’t play the videos that I recovered, any ideas?

Q: Why I can’t enter my registration info into the registration panel?

Q: Why my Canon EOS Rebel T3I can’t be detected by the software?

Q: I can’t preview the photos that I recovered, what to do?

Q: Why I can’t save the files in the scanning result with the free trial?

Q: Why my phone can’t be detected by the program?

Q: Why I can’t save the files extracted from my iTunes backup file to PC?

Q: Why cannot I recover any lost files using Jihosoft Android Phone Recovery?

Q: Is it necessary to root my Android device prior to the recovery?

Q: The software does not recognize my device. What can I do?

Q: Can I recover lost files from a Windows device?

Q: Am I able to recover files that were deleted long time ago?

Q: What is the difference between the free trial and the full version?

Q: Why cannot I type my registration info on the registration panel?

Q: Why cannot I recover my deleted photos and videos after clicking the “Recover” button?

Q: Why can’t I preview the recovered photos?

Q: Why can’t I play the recovered videos?

Q: Why cannot I play the recovered GoPro videos?

Q: How to send you an image file for analysis?

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